Priority PRACTICAL HELP FOR YOUR GATE TEAM
On-site setup and training for Priority Service.
Introduce your digital vehicle register with a clear process for the people using it. We attend customer sites for setup and training by arrangement, working through the guard app and web administration around your operation.
Start with your gates and responsibilities
A good rollout starts with how your site actually operates. Tell us how many locations and vehicle access points you manage, when guards change shifts and who handles permit exceptions. We use that discussion to agree the setup and training scope.
Security companies can discuss a consistent process across client locations. Site operators can focus on their own gatehouse, contractors, visitor vehicles and deliveries.
Guards: practise a complete vehicle visit
Work through taking a photograph, checking or correcting the registration, reviewing a permit, choosing the appropriate visit category and recording IN. Then record the same vehicle OUT and review the linked visit. Include manual registration entry and a vehicle needing supervisor approval.
Supervisors: handle approvals clearly
Agree who receives approval requests, what guards should do while waiting and how exceptions fit your existing gate procedures. Training should cover the decisions your team is authorised to make, alongside the app controls.
Administrators: find and review the record
Walk through the web portal, staff responsibilities, sites and gates, visit history and CSV reports. Use a demonstration record to show how an arrival, departure and shift handover can be reviewed.
Check phones and connectivity before deployment
The guard app runs on Android. Administration uses a web browser. Bring the phones your guards intend to use so we can discuss camera permissions, registration capture and the connection available at each staffed gate. Confirm device suitability and connection requirements before choosing your rollout arrangements.
Agree how your records will be managed
Identify who may access vehicle photos, permit information and staff records. Agree your retention requirements and internal responsibilities, then review the applicable customer terms and privacy information before deployment. A vehicle movement record does not establish that every occupant or pedestrian has been logged.
What to include in your enquiry
- Your site town or postcode and the number of locations and gates.
- The Android phones you intend to use and the connection available at the gate.
- The guards, supervisors and administrators who need training.
- A typical arrival, an exception and your preferred rollout date.
Please use fictional examples for the first discussion rather than sending real vehicle, visitor or staff records.
Clear arrangements before you commit
We confirm the package, setup scope, training arrangements, timing and subscription terms in writing before activation. On-site visits are arranged around location and availability; any setup or travel charges are confirmed in the quotation. A demo enquiry does not commit you to a subscription.
PLAN YOUR ROLLOUT
Tell us about your site.
Include your location, gates and training requirements. We’ll discuss the practical next steps with you.